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Refund policy

 

  • Only keep what you love

     

    We hope that you love your recent purchase, but if for any reason you are not completely satisfied, we will gladly assist you with an exchange or refund that meet our return terms & conditions outlined below.

    Our new Returns & Exchanges system has been designed to improve your shopping experience

    • Full-priced items: return within 14 days for a refund or exchange.
    • Sale items: return to us within 7 days for an exchange or Store credit.
    • Items marked ‘Final Sale’: not eligible for refund or exchange.

    Please note: returns excludes earrings which are non-returnable for hygiene reasons 

  • EASY-Please log in to your account on our website, click on the order, and then the item you wish to return to begin this process, filling in all the information so we know exactly what we can help you with;
     
  • Re-package your garment carefully;
     
  • Write your name and postal address on the back of the package; and
     
  • Please send your return to:

    Jellicoe Arts Ltd
    Online returns
    4b Kotua Place,
    Wakatu Estate
    Stoke
    Nelson 7011

 

 

 

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