Frequently Asked Questions
We’re here to make shopping with Jellicoe easy and enjoyable.
If you can’t find the answer below, our team is always happy to help.
We recommend starting with your usual size. Each garment includes a Fit Needle to help guide you on whether the style is true to size, more relaxed, or if you may prefer to size up or down depending on how you like to wear it. Contact us anytime for personal guidance.
Only keep what you love. Please see our Refund Policy for full return and exchange details.
Visit our Personal Styling page for one-on-one assistance.
We aim to dispatch orders promptly from New Zealand. You’ll receive tracking details once your parcel is on the way.
Yes. We offer free shipping to New Zealand and Australia on orders over $250.
Yes. Please contact us if your country is not listed at checkout.
